A Path to Profits - Passion and Purpose

Question: Describe about A Path to Profits,Passion and Purpose. Answer: Day Calls Received Less Abandoned Net calls Average Talk/Hold (Seconds) Total Talk/Hold (Hours) 1 7741 29 7712 379 811 2 4764 19 4745 387 510 3 4423 14 4409 388 475 4 9176 10 9166 358 912 5 9657 6 9651 386 1036 6 9463 8 9455 381 1001 7 8989 10 8979 384 958 8 9306 29 9277 379 977 9 8060 27 8033 389 869 10 8120 20 8100 400 899 11 5528 25 5504 349 534 12 5326 18 5308 345 509 13 9594 16 9578 383 1020 14 9772 47 9725 384 1037 15 11023 20 11003 387 1183 16 10503 34 10469 390 1134 17 9979 20 9959 386 1067 18 6941 27 6914 397 763 19 5774 9 5765 349 559 20 11241 25 11216 389 1211 21 10789 25 10764 382 1141 22 10521 27 10494 383 1116 23 8350 14 8336 367 849 24 3911 20 3890 334 360 25 2311 16 2295 383 244 26 4570 2 4568 376 477 27 7524 32 7493 386 803 28 7794 32 7763 382 823 29 7583 29 7553 379 796 30 6737 20 6716 370 690 31 4502 11 4491 362 452 Total 239972 641 239331 377 25216 What types of variability does the CLT experience? Can it or should it do anything about these? The Central limit theorem (CLT) indicates that in any given condition, the arithmetic mean of a sufficiently huge figure of iterates of independent random variables, each comprising of properly defined expected value and finite variance is approximately normally distributed, regardless of the prevailing business circumstance. CLT come with a number of variables and these variables should be identically distributed. Zappos has a huge problem in the calls sections. From the spreadsheet we are able to see that the number of calls received on any single day in relation to the abandoned calls and the average talk time is not consistent. For instance in day 12 there was 5326 calls made with only 18 abandoned and a total of 509 hours. However, if we look at day 2, there were 4726 calls made with only 19 calls abandoned and the total talk time was 510 hours. The current situation implies that sometimes Zappos as a company is not consistent with the average talk time that they give each customer request. However, the average talk time (s) which is the total talk time = 11694/31 = 377 seconds is in line with the companys average, the number of dropped calls is also consistent 641/31= 20 calls per days, but the main problem lies in the number of calls received in day that averages 239972/31 = 7741 calls received. The number of calls received in days sometimes vary with as low as 2311 calls in day 25 and as a high as 11241 in day 20, this is the only variable that needs to be changed so that the company is able to properly plan with the number of shift workers required in any single day Slack et al (2010). According to Hsieh (2014) having an exact number of workforces will assist the company to properly plan and streamline its operational processes because redundancy and red tape are eliminated because there is less idle workforce who only trim the wage bill but have no important role to play for the company. Works Cited Tony Hsieh, 2014. Delivering Happiness: A path to profits, passion and Purpose (New York: Business Plus, 2010), 137. Darden Business Publishing, University of Virginia.